Support Operations Analyst
Company: VirtualVocations
Location: Fontana
Posted on: November 1, 2024
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Job Description:
A company is looking for a Support Operations Analyst to ensure
the smooth operation of software products by providing technical
assistance to customers and internal teams.
Key Responsibilities
Provide technical support to customers, addressing complex issues
related to software products
Create and maintain a comprehensive knowledge base with
documentation on solutions and best practices
Continuously evaluate and enhance support processes to drive
operational efficiency and customer satisfaction
Required Qualifications
3+ years of experience troubleshooting and resolving tier 1 and
tier 2 customer issues
Experience with support tooling such as Zendesk, Intercom, or
Salesforce Service Cloud
ITIL 4 Foundation Certification or equivalent preferred
SQL DB query knowledge
Exposure to healthcare organizations and clinicians
Keywords: VirtualVocations, Ontario , Support Operations Analyst, Professions , Fontana, California
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