Customer Advocate
Company: VirtualVocations
Location: Fontana
Posted on: November 1, 2024
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Job Description:
A company is looking for a Customer Advocate to assist and
support customers by providing an exceptional experience.
Key Responsibilities
Provide customer service for billing, troubleshooting, and account
management via email, chat, or phone
Improve support experience by utilizing feedback to enhance
internal processes and automation
Work collaboratively with remote teams and other departments to
ensure a smooth customer experience
Required Qualifications
Minimum of 1.5 years in a customer service role
Experience with billing and account management support
Familiarity with Atlassian products is preferred
Salesforce experience is a plus
Ability to adapt to changes in schedules and demands
Keywords: VirtualVocations, Ontario , Customer Advocate, Other , Fontana, California
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