AUTO SERVICE ADVISOR
Company: Tire Works
Location: Henderson
Posted on: October 9, 2024
Job Description:
Overview: Tire Works is seeking career minded, top caliber
Service Advisors. If you are career minded and have a passion for
delivering first class customer service every time, we would love
to talk with you. Many of our employees now work in the same
neighborhoods where they attended school and grew up and you would
have a fulfilling job where you get to help out your neighbors.
-The Service Advisor is responsible for selling and promoting all
products and services offered by Tire Works. by following the
company's store standards and expectations. -Benefits:
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,00 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance (Effective 1st of the
Month after Hire)
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family
Vehicles
- Opportunity for Advancement!!! -Principal Duties and
Responsibilities: -
- Promptly greet customers in a professional and courteous manner
both in person and on the telephone using the Company's
standardized customer service techniques.
- Listen to and thoroughly document customer's concerns; inspect
vehicle and refer to service history to accurately identify and
verify customer's service needs.
- Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the
Automotive Technician to the customer so that they can make an
informed decision. Properly document all recommendations in
customer file.
- Promote the sales of appropriate services, parts, and
accessories by demonstrating an understanding of the product and
associated service requirements.
- Provide customer with an accurate quote that includes cost and
time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of
their services.
- Follow proper procedures when cashing out a customer's ticket
to include a review of the completed multi-point inspection and
explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls
to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for
individual customers
- Other duties as assignedQualifications: -
- High School Diploma or equivalent
- Prior experience as a Service Advisor is highly preferred, but
not required
- Professional appearance and proven ability to work in a process
driven environment
- Possess valid driver's license, or obtain a valid driver's
license within 30 days of hire date
- ASE Certified Service Consultant Certification or ability to
obtain within 90 days of hire date
- Ability to work a minimum of five days, including Saturday -Sun
Auto Tire & Service provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws. -
Keywords: Tire Works, Ontario , AUTO SERVICE ADVISOR, Other , Henderson, California
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