Guest Experience Specialist
Company: Marriott International, Inc
Location: Palm Springs
Posted on: October 5, 2024
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Job Description:
Additional Information
Full Time, Front Desk, F&B assistance, Pay: $19.50/hour
Job Number
Job Category
Rooms & Guest Services Operations
Location
Courtyard Palm Springs, 1300 Tahquitz Canyon Way, Palm Springs,
California, United States
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Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and
check-out. Instead, we want to build and experience that is
memorable and unique. Our Guest Experience Specialists take the
initiative to deliver a wide range of services that guide guests
through their entire stay. Their role goes beyond the traditional
front desk to take ownership of the guest experience in the main
areas of the hotel with a "guest first" mindset. They are empowered
to move about their space and do what needs to be done. Whether
processing operational needs, addressing guest requests, completing
reports, delivering quality meals, or sharing the highlights of the
local area, the Guest Experience Specialist makes transactions feel
like part of the experience.
No matter what position you are in, there are a few things that are
critical to success - creating a safe work place, following company
policies and procedures, maintaining confidentiality, protecting
company assets, upholding quality standards, and ensuring your
uniform, personal appearance, and communications are professional.
Guest Experience Specialists will be on their feet and moving
around (stand, sit, or walk for an extended time) and taking a
hands-on approach to work (move, lift, carry, push, pull, and place
objects weighing less than or equal to 25 pounds without
assistance; reach overhead and below the knees, including bending,
twisting, pulling, and stooping). Doing all these things well (and
other reasonable job duties as requested) is critical for Guest
Experience Specialists - to get it right for our guests and our
business each and every time.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
No related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification:
None
The pay range for this position is $19.50 to $19.50 per hour and
offers health care benefits, flexible spending accounts, 401(k)
plan, earned paid time off and/or sick leave, life insurance,
disability coverage, and other life and work wellness
benefits.Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
At Courtyard, we're passionate about better serving the needs of
travelers everywhere. It's what inspired us to create the first
hotel designed specifically for business travelers, and it's why
the Courtyard experience today empowers our guests, no matter the
purpose of their trip. We're looking for achievers who are
passionate about providing a guest experience that goes above and
beyond, enjoy being part of a small yet ambitious team, and love
learning how to always improve - all while having fun.In joining
Courtyard, you join a portfolio of brands with Marriott
International.
Be
where you can do your best work,---
begin
your purpose,
belong
to an amazing global--- team, and
become
the best version of you.
Keywords: Marriott International, Inc, Ontario , Guest Experience Specialist, Other , Palm Springs, California
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here to apply!
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