Sales Support

Location: Corona
Posted on: October 29, 2024

Job Description:

Job Title:Online Admissions Advisor

Summary: An Admissions Advisor must be able to sell prospective students on themselves and the benefits of higher education by matching the prospective student's needs with the features and content of the colleges certificate and degree programs.

Schedule: Monday - Thursday 8-6 & Friday 8-noon

B2B experience or candidates who have worked at colleges; UEI, ITT Tech, Phoenix, Kaplan, etc. is a PLUS.

Essential Duties and Responsibilities:

?Responds to e-mail and telephone inquiries.

?Makes out-bound telephone calls for purposes of follow-up.

?Makes telephone based sales presentations to prospective students.

?Directs students to Online web-site for completion of Application.

?Refers applicants to financial services.

?Assists prospective students in navigating the enrollment process.

?Follows up by telephone and correspondence for Student Success Course, start date, and retention.

?Develops leads to supplement general marketing.

?Performs other duties as assigned.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Offers excellent customer service to all applicants; handles difficult or emotional applicant situations; responds promptly to requests for information; meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to applicants without interrupting; keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions; demonstrates one-on-one presentation skills.

Teamwork - Balances team and individual goals; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Diversity - Shows respect and sensitivity for cultural differences; promotes harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support - Follows policies and procedures; completes paperwork correctly and on time; supports organization's goals and values.

Strategic Thinking - Develops strategies to achieve organizational goals; adapts strategy to changing conditions.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets organization's goals; strives to increase and surpass goals.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives to meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach go We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Ontario , Sales Support, Management & Business , Corona, California