Customer Service Representative

Company: Safari Land
Location: Ontario
Posted on: April 3, 2025

Job Description:

OVERVIEW

Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives

RESPONSIBILITIES

* Maintain relationships and favorable contacts with assigned accounts.
* Meet all assigned responsibilities and goals.
* Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
* Purchase Orders and related requests
* Returns and related requests
* Information requests
* Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.
* Participate in cross-functional teams and team projects.
* Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.
* Work within the Products Group team to balance responsibilities and share information.
* Perform other duties as assigned by the Supervisor of Customer Care.
* Owns the customer experience throughout the entire lifecycle of the relationship

QUALIFICATIONS

* Minimum of one (1) year of Customer Service experience required
* High School Diploma or General Education Degree (GED)
* Basic understanding of telephony concepts, practices, and procedures.
* Ability to coordinate with various levels of management within different functional areas.
* Experience with MS Office Suite.
* Excellent verbal and written communication skills.
* Ability to work within a team environment.

Keywords: Safari Land, Ontario , Customer Service Representative, Hospitality & Tourism , Ontario, California